We recently traveled to Tulum for my sister’s milestone birthday. We had not issues during our travel for arrival transport or destination transport. But upon our return/departure the driver took us to the Cancun airport and not Tulum which made us miss our flight. Amstar made us wait in the airport parking lot for 5hrs before they could resolve the issue. Because they wanted the driver to pay for the airfare out of pocket vs paying for it as a corporate (they said it’s the drivers fault he has to pay for it). Of course the driver did not have the $5k USD to get us on a list minute flight for three adults. I was floored. I told them they just need to be honest with us ambit what’s happening so this can be resolved. They finally settled on getting us a hotel and a flight for the next day which they would pay for. They were to provide a like for like experience meaning all-inclusive for all-inclusive and they agreed. But here’s the catch they sent us to the hotel and did not secure reservations they just called to see if they had availability. They fully expected us to pay and then pray to be reimbursed. It was unreal the amount of deceit and misinformation we experienced. Thank goodness for Martin at the Breathless Cancun Soul who took care of us or we would have been stranded in Cancun as the driver just left us there, Amstar left us in a foreign country with no transport or support. It was utterly disgusting, made us feel unsafe and afraid. I’m completely disgusted and still looking for ways to resolve the issue now that I’m safely home. Please be careful using their services.
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