amstardmc.com

Not to be trusted

We stayed at the Riu palace peninsula, we booked three excursions with your service representative Axle the first Excursion we went to Tulum, or so we thought. we raced through every step barely spending a half an hour at each place. we spent all day driving. we spent more time in the van than we did at any excursions. they switch vans on us three times during the Excursion as well cramming all of us in a much smaller van. we brought our concerns back to Axel and told him that we did not want to spend all day driving he suggested other excursions to which we agreed. we chose the dolphin excursion, their driver was a half an hour late which resulted in not only getting complaints from the employees at the aquarium. " telling us you should have been across the Bridge 15 minutes ago"- to which they were incredibly aggravated that they had to go through all the directions once again. we also missed half of the Excursion not being able to go through the aquarium or see any of the activities on the site. we again brought these concerns to axel and all he had was an apology. our next Excursion was an ATV, we were told to drive would only be 40 minutes considering once again we told Axel we did not want to be driving all day. an hour and a half later with no traffic whatsoever, we know what traffic is we're from Chicago, we finally arrived. the excursions themselves were great, but the information that is given by your representatives caused a complete disarray in our schedule for the day we rely on you being in your country to give us proper information so that we can plan our trips properly. that information was not given and when concerns were brought up it was pretty much meant by well I'm sorry. we have spent almost 1500 with you on three excursions and this is the service that we get. we constantly use your company every time that we travel because we trust you, that is to say we used to. this is absolutely absurd that we are treated this way. just because we are on vacation doesn't by any means mean that we are rich we saved for 4 years to be able to do this. this is incredibly unacceptable and I can't believe that you would treat people this way, I feel completely discriminated against for being foreigners and like you guys could absolutely care less. when all these concerns were brought up to excel all he said was he had a gift to offer us I don't want to get you wasted my time you wasted my money I was lied to was somebody that I thought and that I was told that I could trust. this needs to be fixed.

Date of experience: Feb 01, 2023