I should have read reviews before booking this company. Usually I'd opt to rent a car but I didn't think I needed one for my trip to Curacao. On getting to the airport, there was no "sign card" of my name and the email confirmation made no mention of where to meet the person so of course I missed the pickup. I waited around and tried to call the many numbers listed for Amstar and they were all not working, I had to ask someone from a different airport transfer company about Amstar only for him to point me to a lady who was standing a few feet from me next to the Sandals sign. To my dismay, there was a list of other companies and theirs was on the bottom, in terrible lettering easy to miss if you were standing a couple of feet from it. Luckily the driver returned and was able to pick me up.Now to my return, someone messaged me the day before and confirmed a driver would be picking me at the designated time. Of course, 12:38 pm on my confirmation email came (nothing) so I figured the time was probably in AST not EST. 1:30 comes around and nothing, I reached out to the guy from the previous night to confirm what time the driver would pick me because my flight was boarding at 2:38 PM and nothing. I left a message and called a couple of times. At this point it was getting closer to 2 PM so I made alternate travel arrangements for a taxi so I could get to the airport. I wouldn't recommend this company to anyone and I would give them a zero stars if I could. I plan to dispute the charge once I get back home. The service was abhorrent and non existent. Use them at your own risk.
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
