I bought a trip for two to Puerto Vallarta from cheapcarribean.com with an add on serene snorkeling trip from puerta vallarta adventures and added transportation to the package managed by Amstar. My transportation did not arrive to take me to the airport even after calling almost making me miss my flight. The serene snorkeling experience to the marietas islands was a false advertisement for essentially a booze cruise with 10 minutes of snorkeling in 7 hours. The boat blasted music which made sure there was nothing serene about it or animals around as the trip was advertised. I would have paid to get off of this boat as it was not at all what was described. I just wanted my money back for the transportation that never arrived and was ten times more than the local fares and a refund for the add on package since it wasted an entire day of my trip. The parent company, Apple, would not refund me anything and simply offered me free transportation on my next trip with the which will NEVER happen. It took over six weeks to get this response and around 10 phonecall and more emails. Horrible company, amstar was horrible, puerta vallarta adventures was horrible, and the parent company apple is horrible to deal with. Do not get your vacation through any of these companies.
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