Amstar at Haven Riviera, Cancun. We are a young couple on our honeymoon that are fresh out of college (aka not super financially stable). We booked an excursion through Amstar that we booked through the Amstar kiosk at our resort. My wife and I both got sick with food poisoning from a tour we took through Amstar. When we needed to cancel our tour; there was never anyone at the resort early enough, no email to contact, and no one answered the number we were given. The helpful front desk at our resort tried to call also, but yet again no answer. So, we couldn’t cancel our tour early enough therefore got zero percent of our money back. This hurt us huge and will never consider coming back to the area again. For us we would have liked to return since this is our first vacation ever/honeymoon, but I suppose not. So, the outcome of traveling with Amstar was brutal. We spent hundreds of dollars on nothing since they don’t refund even though we got sick from them. I told them our story and still they did not care to refund us a little of the money we rely on to live. This is not an all bad review. The other excursions were well done and easy for us. However, the flexibility and lack of customer service in times of need definitely makes it not worth going through Amstar or any other travel companies. Companies like Amstar need to treat their customers better to continue to grow their potential, but I suppose treating others well is not a part of their business plan. On another note, the transportation are always multiple people vans that pick you up. We had to go to multiple resorts and wait a long time for others to get on board. One stop we waited an extra 30 minutes because someone was late. This pushed our whole schedule back which in my opinion is unacceptable for the price we paid to be treated well. I could keep going on and on but I figured I should get to my recommendation. My recommendation is to always take a few moments to plan your own trip. Do not do anything through these companies. Take time to schedule a taxi and buy a ticket to wherever you desire on your own when you arrive or the day of. This will ensure that the wealthy companies that steal from people like me that don’t have much to my name, do not get your money. I am truly heartbroken from this scenario. This was the trip of our life and it got ruined from a poorly managed company. Please everyone who reads this review; try to not give these companies any business. They do not care one bit about the customers that make their wealth possible. The resort itself is amazing.
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