The hotel room, the food at Zen and a few staff members to include waiters and vacation planners did a great job at trying to make up for the HORRIBLE customer engagement and service received by the lone AMSTAR rep they had posted at the resort. We arrived to Hard Rock over 3 hours late due to a bad storm and had to sit on the runway the whole time so we didn't receive the normal meet and greet when we landed in Cabo. The rep that met us on 1 Jun was able to accommodate a ride to Hard Rock Cabo.The next day was the wedding we were there to attend and didn't see the AMSTAR rep at all. The next day my elderly Aunt, myself and my additional family members that were there (10-plus) was told we would have to find our own transportation back to airport because of a missed appointment...he specifically stated he met with me the night I landed and gave me an appointment. I never seen that man a day in my life until I had that conversation. He just straight up lied and said it very loud as to try to embarrass me. Instead of being rude, I asked him for the management number for AMSTAR (which they hung up on me twice) and proceeded to find me and my family members safe transportation to the airport. As a disabled woman of color, I felt highly disrespected and discarded by the AMSTAR Rep and their company. I would highly suggest Hard Rock Cabo not affiliate themselves or allow them to occupy their beautiful space with a company that employs ignorant and rude personnel such as AMSTAR. All of the veteran groups and travel clubs, that me, my family and friends associate with definitely were passed the information about their company.
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