The Amstar driver did not show up for pick to the airport at Grand Riviera Princess hotel in Playa del Carmen. Our vacation tour was from Cheap Caribbean and they chose this roundtrip transportation for us. I read bad reviews about this company but gave them the benefit of the doubt. Reviews say they either not show up or come super late. We took a taxi to the airport and we almost missed our flight. We paid in advance for nothing.I was with an Amstar rep at the hotel who was told that the pick up came already with a lot of people to get from the lobby. How can that be when we were already waiting before the pick up time. We kept on asking the hotel staff and they said no Amstar driver was ever there!!This trip was very relaxing and fun for us until this stressful moment.You might want to consider other service companies!
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
