On July 21,2021 my Husband and I were due to leave Secrets Resort, los Cabos and travel back home to New York. My Husband met with an Amstar representative 2 days into our vacation to receive our information for pick up time from our Resort to the Airport that would take place 5 days later. The representative e mailed my Husband the time for pick up for an 11 pm flight, but the dilemma is that she gave my husband outdated information. The Flight itinerary changed in May and mind you we traveled in July. So, as you guessed it, my Husband and I nearly missed our Flight, because of the incorrect information that was given to us by the Amstar representative. We had to spend an additional 55.00 for a Taxi to get us to the airport in time for our flight. To say the least, we were very disappointed. Thank God, We returned to home safely and made Unlimited Vacation Club aware of the incident, who contacted Amstar and made them aware of the issue. Basically, my Husband and I just wanted our Monies refunded for the return portion of the transport that was NOT provided. Amstar Transportation and Unlimited Vacation Club to date have refused to refund us our Money. This is terrible business practice and shows us that neither Company is stand up or honest. Anyone can make mistakes, and that we can forgive, but a business that does not do right by their Customers is disheartening and will eventually lead them to failure. We would Never refer either of these companies to anyone, because they are Dishonest. Thank God, our time will be up with UVC in a few years and we will Not be Renewing our contract. Any Company dealing with Amstar is Not an honorable business. SHAME ON AMSTAR AND UVC.
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
