DO NOT USE THIS COMPANY! The sevice from Amstar was absolutely horrendous beginning with the Airport pick up. It was miserable waiting outside with 0 organization of who gets on what van. The van was packed like sardines. We had already pre paid for our transfer back or I wouldn't have used them again. When I went to leave Cancun, I arrived 5 min before our scheduled departure time at 4:45 AM (what the conformation asked us to do). Come to find out, the bus had left at 4:25 AM according to an acquaintance that was on it, 20 minutes before it was scheduled to leave. They told her another one would come get me and this one was full and needed to leave now. They marked me as a "no show" according to the bellman and then wouldn't answer their phone when he tried to call them. He had to call me a taxi that I obviously had to pay for after already paying for my transfer to the airport with Amstar. I have emailed them over 20x since June 1st including the day of the incident so they could call the hotel and verify with the bellman who assisted me that I was not late and did indeed show up for my transfer. I have demanded my money back several times and they have sent me falsified time stamped photos saying the bus waited for me until 454 am which is false because I knew someone on that bus and they were long gone. There was not a soul in the lobby at 4:40 AM. They also hang up on me when I try to call and explain the situation. I would NEVER use this company again or recommend it to any of my friends and family. They have quite literally stolen my money because they took it and did not provide the service in return. DO NOT USE AMSTAR!
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
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