Amstar has ruined our trip to Cancun for us. They failed to provide a transfer from Cancun to the airport that I paid for in advance and I spent an hour at the airport after a 12 hour flight trying to make alternative arrangements. Looks like it was miscommunication between them and the taxi company they used (Holiday Taxis). Their representative promised me a refund (clearly to appease us while we were at the resort). When we left, their very unhelpful representative Ismael Duran replied to a refund request I sent to their posttravel email address, saying that Amstar has now changed its mind about the refund and has marked me as a no show. He made up completely nonsensical excuses about having checked GPS tracking for the taxi (which was not provided) and at one point when I requested to speak to his manager, lied to me about being his own manager. Then stopped replying to my emails when I called him out. Would never use a company with such disdain for its customers ever again.
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