I recently booked private transportation with Amstar and had a highly disappointing experience. I booked their service to be picked up from the airport. My flight landed at 2:30 PM, but despite this, I was not picked up until 4:20 PM, leaving me and my two kids stranded for nearly two hours. While I understand that delays can happen, the lack of communication and support during this wait was unacceptable.On the day of my return trip, I requested to be picked up two hours earlier to ensure I could make my international flight on time. I was told that they refused to adjust the pickup time, and their response was that I was “more than welcome to cancel the transport and get a taxi.” When I inquired about a refund, the representative bluntly stated that Amstar would not refund me, and I should try to get a refund from CheapCaribbean instead.This is by far the worst customer service I have ever experienced. I would strongly advise against booking Amstar, especially if you are traveling with kids. The lack of reliability and poor customer service made our trip unnecessarily stressful.
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
