Traveled to Cancun March 2024. Had reservations with this company. Was hard to find this company at the airport. That whole airport is chaotic. Once there, I had to wait 20 minutes while they waited for other passengers to arrive from their flights. The driver got confused and went to the wrong hotel. He eventually pulled over and asked for the addresses for everyone's hotel. He had to enter them in his cellphone gps. It was over 2 hours from leaving the airport to get to my hotel via this shuttle. Pickup wasn't bad. They were on time at my hotel to go back to the airport. I was the first pickup but the rest of the pickups were fairly quick and we got to the airport in about an hour. I was surprised when the driver announced that we could put our tips in a basket in front of the shuttle bus. It's rare that tips are blantly requested. I will not be using this service again.
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
