Disappointing Experience – Wouldn’t RecommendI won a makeover and photoshoot experience, but was required to pay a deposit beforehand. On the dayof viewing I chose one free photo and after them keep asking what package I would like to buy and me saying I couldn't really afford it at the moment as I'd just had my fathers funeral bill of nearly £2,500 I told them maybe the digital but was undecided, I felt like I couldn't say no and was told by a staff member that I could take some time to decide if I wanted to purchase one of the more expensive photo packages and they would ring me in 2 weeks and if I decided not to I would get my deposit back In the 19th may I received a call and explained that due to the unexpected cost of my father’s funeral, I couldn’t afford any additional packages. I was then told that I wouldn’t be getting my deposit back, as it had been “put on hold” – something that was never made clear to me during the appointment. I was led to believe I had time to consider my options, not that my deposit was being used in the meantime, I made it clear to the woman on the phone that no one mentioned that to me and she said she wasn't allowed to say yes or no and she would get her manger to ring me back I'm still waiting for that call.I’m extremely disappointed. It feels like my money was taken unfairly, and there was a real lack of transparency. Given my circumstances, I would have expected more compassion and honesty. I wouldn’t recommend this experience to anyone.
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Photographer specialising in baby, child, family, wedding and makeover photography. Provides portraits, galleries and contact details.
