I love Android Homme trainers. I have 5 pairs. They look great for every occasion. However…..I recently contacted the company via their UK customer service portal on their web page. Response was quick but sadly the customer service agent didn’t seem to understand the reason why I was contacting them. I purchased a white pair of trainers in November 2023. They were purchased for this summer 2024. I’ve worn them approx 10 times. I’ve noticed black marks on the trainers which have clearly come from the black sole. I recently purchased a grey suede pair of trainers and have found a similar problem. I’ve asked Android Homme to look into this as it spoils the look of the trainers. I’ve asked if it’s s batch or process problem. Possibly a raw material problem. Which would impact the manufacture of the trainers. The Android Homme representative just keeps telling me because I purchased the trainers in Nov they are out of their 6 month warranty and there’s nothing they can do. I asked about my most recent pair and she said to go back to the retailer. I have pointed out numerous times. I’m not looking for a refund nor do I want an exchange. I simply want them to look into a possible fault in the manufacture process. I have asked her to escalate my concerns. She has told me it’s pointless as whoever she escalates to will just say the same. This is very frustrating. Android Homme are a premium brand trainer. They cost far more than the average trainer.I expect better customer service from a premium brand. This has left me questioning whether I continue to buy from them going forward. Footnote to my review: Shortly after posting my review I was contacted by a Director at the Agency that helps run the Brands operations.We had a number of email and telephone conversations, all have been very cordial and above all very productive and professional. They also liaised with the Customer Service team ensuring a satisfactory follow up to my initial queries and communication.I said at the very outset that I love Android Homme trainers. I love them more after the experience I’ve had. Although it was slightly negative to start with, it was followed up and resolved which is all you can ask for. Would I recommend Android Homme. Yes, in a heartbeat.
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Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
