My experience with Angara was extremely disappointing.I ordered a ring as a gift for my wife. The estimated delivery date was March 3, but it only arrived on March 9. When my wife opened the gift, the ring already had visible scratches and looked like it had been used. To make things worse, the gift box itself was defective.I contacted customer service and explained the situation and my frustration. I even asked them to investigate how this could happen and mentioned that some kind of compensation would be a fair gesture.Their response? They said the ring passed quality control and the scratches were probably caused during packaging. There was no apology, and the request for compensation was completely ignored. Their only solution was to exchange the ring, meaning my wife now has to wait another month because of their mistake.For comparison, I’ve purchased jewelry from Tiffany & Co. and Cartier, and I’ve never had to worry about damaged jewelry or broken packaging.I also had conversations with sales representative Rushi and later with senior manager Barbara — both made the situation even worse. Barbara placed a replacement order without my confirmation, claiming it was to speed things up. She promised a free chain as compensation, but said the new ring would not be returnable once received. We were also promised a discount, but I only received 270 CAD, even though the alternative ring we discussed was 680 CAD cheaper. I asked multiple times for clarification on this amount and was repeatedly ignored.Very poor quality control, lack of transparency, and disappointing customer service. I won’t be buying from Angara again.
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