I ordered a pink sapphire and diamond pendant for my partner's 75th birthday. Although the stated delivery date was before then I needed to be sure it would be delivered on time. The customer service staff I spoke to were very helpful and gave a personal service - I was allocated a personal member of staff. I had also mistakenly placed a duplicate order which was quickly sorted out. The pendant arrived on time, beautifully packaged - I didn't even have to wrap it! I love the light in the box. Oh, and she loves the pendant. The follow up call from my personal customer service person to ensure everything was alright was a nice touch.
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