My husband ordered a sapphire bracelet for my birthday in April, 2025. It arrived and the clasp was broken. It took them days to reply to our email but we sent in back for repair. It was returned, but still not repaired correctly. We emailed again to request another repair. They denied it at first, then said we could send it back in but this would be last time under warranty? We sent it back and it was returned supposedly repaired. Still not clasping correctly we took to a local jeweler who said it was not repaired. Overall, I would not recommend buying anything from them based on how they handled our situation. Within a few months it broke between the links. Back to our local jeweler who has now repaired the bracelet so I can wear it with confidence that it will not fall off. Tried your product once, but never again and will share our experience with others.
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