My partner bought me an expensive ring from this shop, and in under three weeks of normal wear, one prong came loose and another snapped off entirely. This was worn under completely standard, everyday conditions.When I contacted customer service, I was told the repair itself would be “free”, but we would be expected to cover £70 in shipping costs — which is clearly not just the cost of shipping alone.For a piece of jewellery at this price point, the quality and aftercare are completely unacceptable. If you value quality, durability, and decent customer service, I would strongly advise shopping elsewhere.
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