I reached out to the support team regarding a jacket that shrank despite my adherence to the washing instructions. I provided them with pictures and measurements. Additionally, I mentioned that the store where I made the purchase has closed down, making it difficult to provide the name. However, the labeling clearly indicates the coat is from a specific brand. Following my review, they attempted to suggest that I hadn’t provided the necessary information, even though I had already shared ample details, including images and measurements. I was informed that an exchange or refund was unlikely, yet they requested I invest more time measuring and sending a video. Why would I continue to waste my time if the response is that they won’t assist? It feels as though they aim to make customers regret reaching out to their customer service. Misrepresenting someone’s feedback during a complaint is also unethical.
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