I was not informed about my flight cancellation that occurred months prior, and I only learned of it the day before my flight after reaching out to customer service. The alternative flight they provided was not a regular booking; it was a 'standby' ticket, which I discovered only during check-in. Due to overbooking and my standby status, my flight was not assured. I found myself stranded at the airport and sought assistance from customer service, but they were completely unhelpful. Additionally, they allowed less baggage than what was indicated on my original ticket, and they refuse to acknowledge this. I had to pay an extra fee for the discrepancy, and a refund has not been issued. The representatives from customer service struggled with communication, requiring me to explain my situation multiple times at the airport. They also take a week to respond to emails without resolving any issues. I would never recommend this airline; they are utterly unreliable!
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