First time flying with Animawings, and I truly believe it will be the last time flying with them. I went from Bucharest to Abu Dhabi, and indeed, there was bad weather in Bucharest, but all the other carriers were flying on time, and these guys had a 5 hr and 30 min delay. Ok, they blame it on the weather, but then why the sudden change of airplane from 1 big airplane to 2 smaller ones... then the captain said that there are technical dificulties hence the reason for changing airplanes... so still weather is the reason...?
in the airport, the gates were changing more often than the wind was changing directions. and for this long delay, no water or food was provided as per the law...
When calling the customer center there was a lady who was only saying that she was not given any other info than the fact that there is bad weather... in addition to that, even though selecting English in the main menue she was still talking in Romanian...
In the plane, after all those delays,s when having 100+ passengers onboard, they had only 80 sandwiches, and they didn't even think to give first time to the kids and then serve the adults, knowing that there are not enough...
I know they are a new company, but there are a lot of other companies that they can learn from, and it is not difficult to find leason Learned from others...
And exactly for the fact that they are a new company, you should have above expectation services to attract passengers, and they are not that cheap to be honest....
It was definitely my last time when flying with them.
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