Email I sent to Annie Mos “My daughter spoke to you this morning, after sending 2 emails that you did not respond to. As you are aware the large ceramic house from the order does not light up, therefore not fit for purpose. You said that you would send a replacement once you received the faulty one back, and that you are within your rights to do this! You did say that you would arrange for it to be collected, but somebody would have to wait in all day from 8am to 8pm, which is not reasonable or acceptable. So she has an item that is faulty through no fault of her own!!My family and I have only just found your shop online and this is our first experience dealing with you. We were planning to buy furniture from you in the new year, however we most certainly will not be purchasing anything from you in the future; zero for customer service and your attitude was to say the least disappointing. I will also inform my friends.”
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Independent retailer of high quality Industrial inspired furniture & quality leather sofas from leading brands Alexander & James, Halo, Ashley Manor, Yask
