I had the opportunity to book an evening yacht trip with this company to celebrate a friend's birthday. The booking process was straightforward, and while they couldn't provide a formal contract, they assured me that a booking confirmation would be sent upon receiving a prepayment. I had two convenient options for making the prepayment: transferring funds via IBAN or paying directly to their representative, which I did.Unfortunately, due to a medical emergency in our group, we had to cancel the trip. Initially, I was told that refunds weren't possible, with 50% of the prepayment going towards taxes. This policy wasn't clearly stated in our prior conversations or on their website, which was a point of concern for me.However, I must commend the company for reaching out to me proactively to offer a full refund. This gesture speaks volumes about their commitment to customer satisfaction.For anyone considering their services, I'd recommend clarifying all terms and conditions upfront, perhaps in a written contract.Overall, my experience shows that the company is willing to go the extra mile to make things right, and I appreciate their efforts to ensure a positive customer experience.
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At Antalya Yachts, we pride ourselves on offering the finest chartered Yacht service in Antalya.
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Be the master of your own destiny by chartering a yacht, setting the course and discovering the secret bays in all the cities of Aegean and the Mediterranean Sea. Blue cruises are the perfect combination of luxury, privacy, fun and adventure.
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