I utilized the insurance provided by my employer, but faced continuous monthly charges for statements I never received over five years—there was a complete lack of transparency. I discovered these fees were for paper statements and attempted to switch to electronic, but the system wouldn’t permit it. When I sought help through secure email, I only received a templated response. I was also given an incorrect email for further assistance, leading to my messages being returned. The service has been appalling, and I shudder to think how they would handle more complicated matters like claims.
Claim your business profile now and gain access to all features and respond to customer reviews.
Anthem, Inc. is a provider of health insurance in the United States.