There is a complete absence of customer service. I attempted to contact the company but was directed to an AI that could only connect me to a human agent. I was left waiting for 15-20 minutes before being disconnected without any warning. This is a frustrating way to prevent communication with customers. After finally reaching customer support, I endured a 20-minute wait on live chat, only to find that the representative could not resolve my issue and refused to connect me to the appropriate department.
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Anthem, Inc. is a provider of health insurance in the United States.