Update Feb 20, 2026: We came to a negotiated agreement, and so far they are following their side of it. While the review below is an accurate depiction of the situation at the time, once senior management got involved, we were able to work out a deal that satisfied everyone. Do NOT hire Anthony & Sylvan to build your pool!Take a look at all of the Better Business Bureau Complaints to get a good idea of the company culture and how impossible it is to get them to do the job right the first time, on time, or to stand behind their work.My pool:1. Took them 2 years to build (they said it would take 8 months, its a rectangle)2. They used plumbers that don't do pool plumbing (and they plumbed it wrong).3. They inspected and signed off on the pool when the plumbing was totally wrong and water didn't even flow back into the pool.4. The pipes underground were cracked and leaking when they signed off on the pool.5. They denied that the water leaking out from under my pool could possibly be a leak, until they reluctantly came out to check it after fighting with them for almost 18 months.6. Now they have agreed that there is a leak, agreed that the pool was never plumbed correctly in the first place, agreed that they signed off on it anyway (which is fraud). They are now slow-rolling the repairs to the plumbing and my travertine deck (said it would take a week, but we are at over a month now). The manager literally wrote me an email that said "we don't have any control over our subcontractors' schedules". No joke.No subcontractors want to work for them because they pay the lowest rates in the industry -so they only get the least experienced subs. Their "lifetime warranty" means that it will take a lifetime before they fix your pool.
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Anthony and Sylvan, America's premier swimming pool builder, has specialized in custom pools for more than 70 years. Call for a free pool design consultation today.
