I redeemed a gifted Max plan on April 9, 2026 (receipt #2672-1740-8629, valid until May 9). It worked fine on April 16. On April 17, my account suddenly showed "Free Plan" with no access to Max features.
I contacted support immediately. The Fin AI agent confirmed it's a backend issue but admitted it cannot create tickets or restore access. After multiple attempts, I'm stuck in an endless loop of generic suggestions that don't apply to gifted subscriptions.
There is no way to reach a human agent. Days of my paid subscription are being wasted. This appears to be a known billing synchronization bug (similar to GitHub issue #31012).
Anthropic, please manually restore my Max plan. I have provided all documentation: receipt, invoice, screenshots, and account email.
I will update this review once a human agent resolves the issue.
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