i have a technical problem with my printer, the printing head is broken, in just a few hours with the time difference, the after-sales service got back to me, checked my details and proceeded to send me a new print head. I just had to explain the problem via their site, send a few photos of the out-of-service part and the solution was found. bravo. we were hesitating to buy another printer from this brand, but now the hesitation is a certainty. thank you.
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