I had a move booked with AnyVan for a Sunday. Ten minutes before the transporter’s stated arrival time, and after the agreed start time, the assigned transport company cancelled due to a vehicle breakdown.There was no phone call. I received only a WhatsApp message from an unknown individual. No replacement transporter was offered, no contingency plan was in place, and I was told to contact AnyVan myself, despite AnyVan not operating customer support on Sundays.This caused serious disruption, as I had storage booked and was travelling shortly after. AnyVan only processed a refund after multiple follow-ups and escalation, during which I was asked to provide screenshots of the WhatsApp conversation as proof. Despite repeated requests, I was never provided with the name of the transport company.Refunding a service that was never delivered is the bare minimum. The complete lack of ownership, accountability, and contingency planning made this an extremely stressful experience. I would strongly advise against using AnyVan for any time-critical move.
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No importa lo que esté mudando; desde una cama king-size a una casa entera; desde un piano de cola a un Capri clásico; nos encargamos de todo desde Santander a Sevilla y más allá. Lo hacemos poniendo en contacto a personas que quieren trasladar algo con nuestro equipo de mudanzas de confianza. Todo ello mientras nuestro equipo de atención al cliente supervisa y garantiza que su preciada posesión se entregue a tiempo y de forma rentable.See more
