I booked a move through AnyVan, but shortly after booking, I found out that the moving company I booked would not be able to solicit and obtain a parking permit from the city I lived in. The parking permit was required in order to have a moving van on the street, so I had to cancel my booking and find a local company that would do the move. Prior to canceling, I asked the company that I'd booked with if they would issue a refund for the deposit, and they said yes. I also checked AnyVan's terms of service, which state that will issue a refund for the deposit upon request. I attempted to re-book through AnyVan, but I could not find a local mover who could deal with the parking pass. As such, I requested a refund through AnyVan, and despite many, many emails, they refused. They kept my 500 euro deposit, insisting that, "while they review refunds on a case-by-case basis, this was not an acceptable case for which they would issue a refund." I even quoted EU law to them, which requires that a company refund you within a specific timeframe if you do not actually use the service. If you find out that the hired mover cannot provide the service you need, ask that mover if the deposit will be refunded and they say yes, and cancel a booking shortly after making it, then AnyVan should refund the deposit. Zero stars, do not recommend.
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No importa lo que esté mudando; desde una cama king-size a una casa entera; desde un piano de cola a un Capri clásico; nos encargamos de todo desde Santander a Sevilla y más allá. Lo hacemos poniendo en contacto a personas que quieren trasladar algo con nuestro equipo de mudanzas de confianza. Todo ello mientras nuestro equipo de atención al cliente supervisa y garantiza que su preciada posesión se entregue a tiempo y de forma rentable.See more
