Super bad experience with the Spanish AnyVan site. First, every single offer I got was for €900 or more, while any other website asked for only €300-€400. Secondly, I had unfortunately already paid the deposit of €260 on AnyVan but wanted to cancel my order 4 days later. The customer support - after talking to 3 different people - told me at their "own discretion" that they couldn't do anything because it's up to them to decide whether they're gonna give me the deposit back or not. Although it's written in their policies that up until 4 weeks after the order's been made one can get their deposit back, they decided not to refund me "just because", basically, unless I can get the transporter to cancel the order, but he's only telling me "I can't do it. Please talk to AnyVan", so I'm assuming he's gonna get part of that deposit and therefore doesn't want to cancel it either. Super bad experience with AnyVan, will definitely never ever visit their website again. Absolute fraud.Update 22.08.2024:After receiving an answer on here and via email, I responded to them asking them for my deposit in cash (just like they stated it in their reply). Now I'll wait and see what happens and perhaps adjust my rating.Update 23.08.2024:AnyVan confirmed in an E-Mail that they'd refund me my deposit within the next 5-10 days. I'm willing to update this review in case I do actually receive my money back.Update 09.09.2024:I finally received my deposit back, after talking to 5 different people from the costumer service for about a month. Changing my review from 1 to 3 stars, because they kept their promise and were fast at responding. However, if I hadn't written a Trustpilot review, I'd have never seen my money, which is why I can't give more than 3 stars.
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No importa lo que esté mudando; desde una cama king-size a una casa entera; desde un piano de cola a un Capri clásico; nos encargamos de todo desde Santander a Sevilla y más allá. Lo hacemos poniendo en contacto a personas que quieren trasladar algo con nuestro equipo de mudanzas de confianza. Todo ello mientras nuestro equipo de atención al cliente supervisa y garantiza que su preciada posesión se entregue a tiempo y de forma rentable.See more
