I bought a Le Creuset kettle from Art of Living just before Christmas. It failed within 6 months. I reported this to AOL on 10 June 2021 and they asked me to send a video showing the fault which I did. They told me they would raise this with Le Creuset .After a while they came back saying Le Creuset had not responded and suggesting that I contact Le Creuset. I responded that my contract is not with Le Creuset but with AoL. If I try to deal with Le Creuset direct that could invalidate my contract with AoL.Today AoL are saying they cannot help as the problem happened 7 months after purchase. (Which is untrue) They told me to phone Le Creuset. My agreement is with AoL and they are not assisting me. I am beginning to doubt whether they contacted Le Creuset at all. It is now nearly two months since the kettle failed - and AoL have failed to offer any solution other than to tell me to contact Le Creuset. That's for AoL to do, not me, as they have a contract with Le Creuset and I do not. AoL should focus on assisting their customer directly, not passing the buck.
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