If I could give 0 stars I would. Absolutely disgusted with the service of this company. Was on hold for over 3 hours closer to 4 hours. I was told that because the sticker was “tampered with” that my warranty was no longer valid. First of all there’s no label saying if removed warranty becomes invalid, second I wasn’t the one who took it off my plumber did, third they have been doing it that way for over 20 years. What really made me upset was on my second call after already being on hold for over an hour and a half the representative did nothing but basically tell me I’m shit out of luck. From the first phone call I waited on hold for 1 hour and 38 mins before someone answered… I wish I was lying all for him to tell me because my sticker wasn’t on my heater there’s nothing he could do so I politely asked him to just hold on for like 5 mins if possible and I could get him the sticker but they have other people with other water heater issues going on which I wholeheartedly understand however , I waited over an hour and a half they couldn’t wait 5 minutes? Then you ask to speak to a supervisor and there isn’t one … they need to call you back… this company is nothing but an over priced piece of shit. Will never be using or purchasing another heater from them again. Thank you so much a o smith you guys really are horrible at what you do. What would NY do without you guys. As for the representatives who were absolutely no help the left doesn’t know the right. Thanks so much for absolutely nothing but a horrible experience!
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A O Smith Corporation is an American manufacturer of both residential and commercial water heaters and boilers.