Do not recommend this company. 3 years 10 months into a 12 year warranty the hot water heater isn't working. One week to get replacement part when it was located only one hour from my home. Upon trying to install part found another part broken which caused first part to break. Order second part and the dumb clerk just reordered the same first part again which took another week to get. Now waiting 5 days for them to ship the correct part (hasn't even been shipped yet) when they indicated it would take 1-2 days to ship and they would cover overnight charges. Two weeks with no hot water. In looking at other complaints, I am saving to purchase a replacement so I don't have to go through this again in a short time.
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A O Smith Corporation is an American manufacturer of both residential and commercial water heaters and boilers.