I bought a $2000 hot water heater less than a year ago. The control module quit working. It took me days to even find away to contact them. When I did I called and got a quick answer. Gave them the info they asked for and was told it was under warranty for parts and labor, gave me a Case # but to get a work order Ihad to talk to the Teck Deprt, so they transferred the call but after 2 hours they hung up, so I called back, I asked if the Teck Deprt could call me back but was told they only talk to incoming calls. He said he could check and see about how long my wait would be in a call back. He said the wait time was about 6 Hours, but if I would call between 7 and 8 CST either morning or evening that the wait time was normally no more than 1.5 to 2 hours. That is totally insane. I will never buy a AO Smith product again and I suggest that no 1 else does either.
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A O Smith Corporation is an American manufacturer of both residential and commercial water heaters and boilers.