Wow I wish i saw this site prior to buying my first unit. Bought a tankless unit from Lowes. 2 years later it developed a crack in the intake tube. Leaked all over the wall and flooded my garage. Then I got a warranty replacement and now that one has developed the same type of leak but from the output side. I called customer service and they were less than helpful. They try to tell me they barely see leak issues. SO I am the only customer that has a leaky unit and i happen to get 2 of them? Then they try to tell me that because my unit is mounted in the garage that extreme cold could cause a leak. I live in Orlando Florida. I don't even own pants... Unfortunately the warranty follows the original unit and not the replacement. I will not be buying another AO smith unit. More than likely you are only here after an issue. but hopefully someone trying to buy a unit sees these reviews and buys something else. 1.4 stars on 100 reviews. wow!
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A O Smith Corporation is an American manufacturer of both residential and commercial water heaters and boilers.