Terrible experience with the service department. Booked online using the cars reg and mileage. Selected what I wanted doing and added notes of what I was expecting. Went to the dealership, prices were much more than the ‘total price’ advertised online and in the email confirmation. But this was resolved.Asked for a Hybrid Health Check to get the 1 year warranty on the Hybrid Battery. The car is 9 years old with 115k mileage. The car failed the check (I suspect due to 12V battery being disconnected), was told further investigation required circa £115. They swiftly took payment. Got a call today from Michael regarding my visit. The conclusion was because it was over 100k mileage they were never going to provide warranty on the battery. The whole point of my visit was for this purpose. They knew they could not meet my expectation but went ahead with the futile work to get payment. Michael’s response was ‘but we did the work’ even though they knew I only wanted the work done for the warranty.Congratulations Michael and the service advisor at Jemca Enfield on the £50 for the hybrid health check. Hope you enjoy it.I guarantee I will never spend another penny at a Toyota Dealer and will make sure none of my family/friends do. Very short sighted of you.Only positives were the receptionist and the complimentary hot drinks.
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