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JEMCA TOYOTA UNRELIABLE AFTERSALES SERVICE

I recently bought a BZ4X Toyota which was on 30/09/2024 at Jemca Croydon. I was promised by Jemca that British Gas would be supplying and connecting the EV home charger for free of cost within a month which has not happened until now.I have tried all avenues, contacting BG on several occasions, but they have been unable to resolve my issue as the installation has been given to a 3rd party to complete the job. When i contacted the 3rd party, i was told that they were unable to help due to shortage of staff. When i had my Toyota Rav4, I was using only £60 of petrol monthly. At present, i am using £ 45 pound weekly to charge my car. People say that you will save money by using an electric car; however, this experience has been negative. I contacted the Sale Manager at Jemca and i was given a phone number to contact Customer service someone called Lily, since i have sent her requested details, i have not heard from her. I would urge people not to rush and buy electric car until you Jemca makes it clear when the EV charger will be installed. It has been nearly 3 months and nothing has happened yet. I was given a date when on of the so-called engineer came from the 3rd party to install the EV Charger a month ago, but he failed to complete the job because his other colleague did not turn up. The service in the garage and showroom are excellent, but Jemca has given all his EV contract to British Gas who has failed to install an EV charger due to short of staff. I have all my bills to prove how much i have been spending to charge my BZ4X weekly and all the emails too.

Date of experience: Sep 30, 2024