I ordered a new CHR from Jemca in July 2021. The Sales department were abysmal! When I eventually collected the car in November!!!, as there had been no communication from order to handover! I complained to their Regional Manager who promised me that I would be a VIP customer from now on and given £100 to spend in their Parts department. I agreed not to give them a poor CSI report, as I expected things to get better.Fast forward three years and I can tell you that being a VIP customer was absolute nonsense. I never received any calls, letters, or emails inviting me to any events, no special 'VIP offers', in fact, nothing! I have just received my new EV Renault Alpine Esprit from Watford Renault. I have no complaints at all!What did they do differently? They kept in touch and updated me with the order progress! Not that difficult!Jemca will never again feature in my choice of Dealerships again. Put simply, avoid this Dealership, go to any other Toyota Dealership to save your time, effort and money. They do not care about customers!
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