DHL Express has been, without question, the worst courier experience I’ve ever had.Over the past four working days, the driver has logged four false delivery attempts, each claiming “No one was home at the time of delivery.” I was home all day, every day. When I called customer service, they reviewed the GPS data and confirmed the courier had been scanning “customer not available” from an industrial park miles away from my address. In other words, there was never any genuine delivery attempt.The purpose of a courier company is to deliver parcels — yet DHL Express failed even to try. Adding to the frustration, multiple promised call-backs from customer service were never made, and I repeatedly received payment requests for a £72 import fee that had already been covered by the sender.This has been an absolute ordeal, and as of today, I still haven’t received my parcel. I would strongly urge anyone considering DHL Express to look elsewhere, even if it costs a little more — the stress, wasted time, and sheer incompetence are simply not worth it.
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