The most horrifying experience I had with any customer support on a laptop that fundamental for my work. Laptop within premium warranty lost during transport! Data lost, upgrades lost, 3 months with dozens of calls with innumerous transfers to multiple departments. Lots of promises of resolving with nothing being done. At this point I got to talk to and know half of the HP Customer support office for laptops getting operators that already know me and my case. No Callbacks as promised were ever done. The case was escalated finally to Customer Relations when I threatened to sue (only option left), and that is the only moment I got any support.They denied the possibility to refund my laptop as they said an investigation with UPS gives out that I refused the collection of the laptop from UPS, and that is simply NOT TRUE!! The UPS collector came without the box (claimed he forgot) and that he would take the laptop and put it in the box when getting to the UPS center. Next day another UPS driver comes to collect the laptop, I inform them a colleague came the day before and he leaves.Result, I remain without a laptop, UPS denies accountability, HP which contracted UPS for the handling of the transportation of the laptop denies responsability, and the customer is left empty-handed and forced to talk daily with the most inefficient customer support I have ever experienced without a guarantee of THEIR UNIT!!!HP NEVER AGAIN... PERIOD.
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