I purchased a laptop online and immediately realized I chose the wrong touchscreen resolution. I tried calling, but after being on hold for quite some time I emailed within the hour. Never reached anyone on the phone. Received an email days later stating I cannot upgrade. I have called numerous times, have reached two people who told me there will be a restocking fee of 15% for cancellation. I have not been successfully transferred to anyone who can help me. The phone call just ends every single time. So not only am I being charged 15% for something I can't use, but I've spent days trying to get a hold of somebody to cancel my order. I have also had 0 luck reaching anyone via HP chat. It shouldn't be an issue to upgrade a touchscreen resolution, especially since I would be paying extra money to HP. Can't wait to be stuck with a useless laptop unless someone picks up the phone at HP so they can get 15% to push a cancel button. UPDATE: I'm still on hold but have written great lyrics to their hold music. SECOND UPDATE: I've now composed a full orchestra version and finally reached a supervisor! I am officially stuck with this laptop because they no longer have touchscreen 1920x1080 available. HP made it clear today that they expect customers to be perfect robots who don't make mistakes and have plenty of time and money to waste.
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