I called tech support to reconnect old printer to wireless. They said it would cost $19.99 since warranty was up and talked me into buying a new printer for $69.99. The printer arrived as promised and then was defective. I spoke with customer service and they said they would send a return label with prepaid shipping and ship me a replacement overnight. Two days later the "overnight" shipment had not arrived so I looked at the tracking information. The ONLY thing they had done was created a shipping label. I called HP and was told they would not send the replacement printer until they received the old one in 3-6 business days. I said it wasn't acceptable as I've already been without a printer for over a week. They said they would cancel the replacement, return the old one and overnight a new one to me. Again, two days later, no printer yet. I wish I would have purchased it from Best Buy because I could then get in the car and get it taken care of immediately.And what is with them constantly peddling their ink subscription?
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