If I could give 0 stars I would!! Wayfair are using GLS for some of their furniture deliveries. For one of them they apparently tried to deliver twice with no prior notification or missed call on those days. I work full time but only 5 min from home so I am managing with other companies to be home when needed. After these failed attempts, they never contacted me at all, stored the parcels for over a week and then shipped them back to wayfair. I only discovered this while checking the very many deliveries I have on the go.They now have another delivery for me and they emailed on 01/12 yo say they tried delivery on the 28/11 (I was home all day) but they had an issue with the address. Again no phone call from the delivery person to ask me about the location. It's a brand new estate that does not show on Google maps yet so other companies had to ring me to get to it. But GLS never calls, they just don't deliver and send it back to their holding center. I then got an email on the 02/12 advising of the issue with the address, I replied straight away with the full address again and my phone number and asked for the delivery to be made ASAP. I checked the tracker and it's still being stored and my email is still unansweredThis is absolutely appalling service from them
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