I used to complain about GLS in Italy, but I had yet to experience just how bad their service could be in Ireland — unbelievable.I was expecting a parcel via GLS, and on Saturday I received an email saying it had been delivered. Completely false. I was at home the entire time, with a clear view of the window. I immediately checked outside and, of course, the parcel was nowhere to be found. So here’s the first issue: the driver didn’t even attempt to ring the bell or call me, and apparently just left the package who knows where.But it gets even worse. Their customer service is somehow even more embarrassing than the delivery itself. I called to explain the situation, and they found out that the driver had left the parcel at a location that is not my address. Their solution? The driver might call me within the next three days. Not guaranteed, not obligated — just “maybe.” Spoiler: it never happened.I also sent an email to explain the issue in detail, and I never received a reply.So to recap: a terrible service that loses parcels and a customer service team that is completely useless because they offer zero real support. I’m genuinely shocked that companies still rely on GLS for deliveries.
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