EVERY time GLS delivers a parcel, they usually have a weight of 30 Kg, they leave them outside our gate, along the road. This morning I put a note on the gate that the gate is open so he would not leave the parcel in the pouring rain. No use, as he left it out of sight along the road again. How is one supposed to carry a water soaked, 30 Kg parcel up the driveway? I cannot lift 30 Kg to begin with, plus the cardboard box will fall apart? I get these parcels, 30 Kg, every week. And every week it's the same! What an ignorant driver to leave parcels in the rain, and not knocking on the door! Will inform the sender in the hope, that they switch the courier if more people complain!Have to add something. It states in the paragraph above the reviews: 'Most reviewers are somewhat happy with their experience '. How can that be? There are 56% 1-star-reviews vs 39% 5-star reviews. The majority is not happy with their experience! But maybe we should be 'happy' to get our parcel at all.Customer service is another reason for frustration. The last time the driver left 2 heavy parcels on the road I rang customer service in the hope that they could perhaps contact the local delivery depot and ask them to tell the driver to leave the parcel at the door. Had the rudest customer agent who told me straight up it is not his business, he is not the driver. When I tried to explain in detail what the problem is he just kept constantly saying aha, aha, aha after every second word I said. Clearly to annoy me. I asked him could he stop doing that and he answered that this is a way to acknowledge communication if I did not know that. I asked for his name and he said he would not give it to me. I asked for the manager/supervisor and he said he would not connect me. Then hung up. I guess that sums it up. If this were a one off I wouldn't care. But I get deliveries (usually the 3oKg parcels) every week. And there is really no other way to get the message across, if customer service cannot be bothered...
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