ap33world.com

Terrible company to deal with

UPDATE (26 Nov 2025):Here is a clear timeline of what happened while waiting for my parcel to be delivered by GLS, showing falsified delivery timestamps on their tracking system, which I took screenshots of.24 Nov — GLS marked “consignee absent” even though I was home all day with cameras and an intercom that never rang. The driver only phoned once and never attempted delivery. When I called back immediately, he refused to answer and ignored attempts to contact him throughout the day. There was no card left. No accountability.25 Nov — Parcel was actually delivered mid-morning after I caught the phone call. Again, no buzzer used and no signature requested, which avoided any proof the driver had even reached my building.26 Nov — GLS updated their tracking system to falsely claim the parcel was delivered today (26th Nov), with a “signature” showing as 'delivered'. This is now two false tracking scans in two days, both shifting responsibility away from the driver.Throughout all of this, GLS ignored multiple emails and repeatedly cut me off at the top of the customer service phone queue.This shows a system-wide pattern of false tracking scans, no real delivery attempts, drivers avoiding direct building access, a lack of accountability and unreachable supportAlthough I eventually received my parcel, the process was extremely stressful and is clearly consistent with the many other complaints on Trustpilot. Customers deserve better, and GLS urgently needs major improvement. Complaints can be made to CCPC (Competition and Consumer Protection Commission), and the European Consumer Centre. It's been a very stressful situation to deal with and totally unacceptable that a courier company behaves like this in delivering parcels.

Date of experience: Nov 24, 2025