I placed an order on Zooplus that was supposed to be delivered on 13 November. Apparently there was an issue with the delivery address, so we called GLS customer service on Friday 14 November and provided all the correct information. We were told the parcel would be sent out again on Monday 17 November.Today is 19 November and we still have no update. The parcel is stuck in their “final center” with no movement. We emailed GLS on Monday — no reply. Trying to reach them by phone is almost impossible; the waiting time is over an hour, which is unacceptable.This level of service is honestly shocking. No communication, no transparency, and no support for a simple delivery issue. Very disappointing experience.
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