GLS Portugal damaged my parcel, didn't notice me, then sent the package anyway to Ireland. When I asked what they did to fix the package or what was damaged in the package, no response. In Ireland, the package "got lost". They asked me details of the package and description of it to help them find it. In the end, they today told me they found it and want to send it back to the sender. Should have taken 4-5 business days and its been over a month.No refund whatsoever. Customer service experience: waiting 1h in line. Then they reply with the package getting lost, then when we ask for details they finish the call to avoid telling.
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