If I could give 0 stars I would. I really couldn't be more disgusted and angry about a service if I tried. To think that a delivery driver has blatantly lied, confirming my delivery, which did not happen, is sickening. I don't understand how any merchants use this company as their courier service. I DID NOT receive my parcel as indicated by GLS. I contacted their customer service who assured me they would give 3 days for the driver to make contact with me, (which he/she didn't do), then the complaint would be escalated. I updated the lady in customer service of this, to this day I have have had no other response. I've forwarded my complaint to the merchant I purchased from and they are sending a replacement order. To my shock & dismay, they are still using GLS to do this. Surely if a customer has proven GLS' incompetence and unreliable service, they'd make the decision to send my replacement order with someone else? Nope...what are you all thinking! Do you think we all want to waste our time posting negative reviews. Believe me, I've much better things to be doing, I just can't let this go without informing others how bad they are. Get a grip store owners and STOP using GLS. An extremely unreliable courier service
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